Automated Moderation Is Here to Stay

This blog post is part 1 of a 2-part series. The second part will set out recommendations for companies and policymakers. Six years ago—one month into a global pandemic—we argued that the automated moderation processes many platforms were rapidly adopting should be highly transparent, easily appealable, and temporary. We warned that "protocols adopted in times of crisis often persist when the crisis is over." That warning proved prescient. The use of automation and artificial intelligence (AI) t